A sum equivalent to full payment made by the customer will be refunded if HP TECHNICAL SUPPORT has not possessed the capacity to determine even a single issue for them within the first 15 days (Fifteen Days) of the membership if there should be an occurrence of all membership-based plans.
If HP TECHNICAL SUPPORT settles at least one issue, the charges for the Subscription Service won’t be refundable regardless. Despite this HP TECHNICAL SUPPORT may, at its sole attentiveness and on a case to case basis, agree to a refund of Subscription charges after deducting fees for servicing the Customer and cost of paid service and whatever other paid service which has been provided free of cost with any plan.
Customer will be qualified for a refund when any of the following ways are met for all occurrence based plans: The issue is out of scope of the particular plan.
- Customers have all the pre-essentials which were required to determine the issue and issue was not settled till the time account was active.
- Before 48 hrs, after the determination of the issue and a confirmation from the customer after the issue was last worked upon by HP TECHNICAL SUPPORT.
- The refund will be prepared simply after getting a written request by the customer on the email id [email protected] alongside the purpose of refund. * For no case, the amount of refund/claim might go beyond the amount subscribed or paid by the customer to HP TECHNICAL SUPPORT.
Refunds are just acknowledged, both of the given conditions:
- When you have every one of the essentials which were required to determine the issues and that was not settled timely even your record was active.
- The issue is out of coverage points for the specific plan.
- After the issue was last worked upon by HP TECHNICAL SUPPORT benefit, 30 days have not passed.
- The issue was not fixed or there is a closed ticket in the past for unlimited plans.
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